At Herbers Zone, we’re committed to delivering premium plants to your doorstep with the same care we give them in our nursery. Below you’ll find all the details about our shipping and return processes to ensure your gardening experience is as smooth as possible.

Shipping Information

Order Processing

We carefully prepare each order with attention to plant health and packaging safety. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Timeframes

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery to Asian countries and certain remote regions may not be available.

Returns & Exchanges

While we hope every plant exceeds your expectations, we understand that sometimes returns are necessary. Our policy is designed to be fair to both our customers and our plants.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unplanted and in original packaging when possible
  • Proof of Purchase: Required for all returns

Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

  • Herb Plants (from our HERB PLANTS collection)
  • Topiary Plants (from our TOPIARY PLANTS collection)

If these items arrive damaged, please contact us immediately at [email protected] with photos.

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of delivery using our template below.
  2. Wait for Approval: Our Garden Advisors will respond within 2 business days with instructions.
  3. Package Your Return: Use original packaging when possible to protect the plant.
  4. Ship Your Return: Send to our nursery using a trackable service (address below).

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Herbers Zone Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item to return/exchange: [Product Name]

Reason for return/exchange: [Please describe]

I have reviewed the return policy and confirm the item is eligible for return.

My preferred resolution is:

[ ] Refund to original payment method

[ ] Exchange for [Product Name]

[ ] Store credit

Please let me know the next steps.

Best regards,

[Your Full Name]

[Your Email Address]

[Your Order Number]

[Your Shipping Address]

Refund Information

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund or exchange. You’ll receive email confirmation when complete.

  • Credit Cards: 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing
  • Gift Cards/Store Credit: Refunded as store credit

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no additional cost.

Return Address

Herbers Zone Returns
3691 Ford Street
Philadelphia, PA 13673
United States

For any questions about our policies, our Garden Advisors are happy to help at [email protected].

Thank you for being part of the Herbers Zone family. We’re honored to help your garden dreams take root!