Welcome to Herbers Zone’s FAQ section! We’ve compiled answers to common questions about our premium plants, shipping policies, and gardening advice. If you don’t find what you’re looking for, our garden advisors are always happy to help at [email protected].

About Our Products

What types of plants does Herbers Zone specialize in?
We specialize in premium-quality garden plants including:
• CRAPE MYRTLES
• HERB PLANTS
• Magnolia Trees
• PERENNIAL PLANTS
• TOPIARY PLANTS
All carefully nurtured at our family farm in Philadelphia before being delivered to your garden sanctuary.
How do you ensure plant quality during shipping?
Every plant undergoes meticulous nursery inspection and is packaged by our experts with root protection and moisture control systems. We ship in climate-controlled conditions to ensure your plants arrive in perfect condition, ready to thrive.
Do you offer seasonal planting advice?
Absolutely! Our seasonal expertise includes delivery timing recommendations. Feel free to ask about optimal planting windows for your specific region when placing your order.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 days after processing
2. Free Shipping: For orders over $50 via EMS, arriving within 15-25 days after processing
How long does order processing take?
Each order receives personalized attention with 1-2 days processing time. Our growers hand-select your plants and prepare them carefully for shipment.
Do you ship internationally?
Yes! We proudly serve gardeners worldwide (excluding some Asian regions and remote areas). All international orders include phytosanitary certification.
How will I know when my order ships?
You’ll receive a tracking notification email as soon as your plants begin their journey, complete with carrier details and estimated delivery date.

Returns & Exchanges

What is your return policy?
Your satisfaction is guaranteed. We accept returns within 15 days of delivery. Please contact our garden advisors at [email protected] for assistance with any returns.
What if my plants arrive damaged?
While we take every precaution with our expert packaging, if your plants arrive damaged, please contact us immediately with photos. We’ll work to make it right, whether through replacement or refund.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.

Sustainability

What sustainable practices does Herbers Zone follow?
We’re committed to environmentally responsible gardening from start to finish. This includes:
• Biodegradable packaging materials
• Carbon-conscious shipping partners
• Sustainable farming practices at our Philadelphia nursery
Because we believe beautiful gardens should grow from eco-friendly choices.

Ready to begin your garden transformation? Explore our collections today and experience the Herbers Zone difference—where every delivery brings your garden dreams one step closer to reality.